Family Handbook

How to Enroll

Registrations are accepted on Eleyo at isd12.ce.eleyo.com through a registration window process. Requests for care submitted online enter "Pending" status.  Approval is based on space, eligibility, and minimum schedule requirements. Please check the website, newsletters, and watch for signs posted onsite for dates. If more registrations are received than space allows, a lottery will take place.

Non-refundable fees and deposits apply to approved contracts only– as sites do fill, and wait lists may occur.

For more information visit https://communityed.isd12.org/kids-club  or call 763-792-6193.

Pre-K Kids Club - School Year 

Registration begins in the spring for the following school year 2025-2026 school year. Space is limited. 

Kids Club–School Year

Registration begins late March for the following school year. Registrations received after August 7 cannot start prior to Sept. 14 or two weeks after registration is received, if space allows. If Kids Club is full, your child’s remitted contract will be placed on a waiting list until a spot becomes available. Space is limited. 

Kids Club–Summer C.A.M.P. 

Registration begins mid-February for upcoming summer. Registrations received after May 1 will be notified of a future start date, if space allows. Summer Kids Club C.A.M.P. offers a pick-your-day contract, and all days must be chosen by date indicated on our Summer C.A.M.P. page. Space is limited. 

Waiting List

Families that remit a contract after the sites are full will be contacted when space becomes available.  

** Registration Fees and Tuition Deposits are non-refundable **

Remit contract changes via Eleyo or by email (kidsclub@isd12.org). Voicemails, verbal instructions to staff or telephone conversations are not acceptable means of notification. Be advised that lack of attendance is not acceptable notice, and tuition will continue to be assessed until proper notification is received.  

PreK and K-5 Kids Club - School Year contracts: 

Cannot be changed or canceled between August 15 and October 1. 

• SCHEDULE CHANGES: must be in place for a minimum of two (2) consecutive weeks.
   
• REQUESTS ACCEPTED: June 1 - Aug 15 and Oct 1 - May 1. Approved as space allows.
   
• SUBMIT: A written, two (2) week advance notice describing the request to cancel or change contracted schedule.
   
• FEES: 
  • School Year changes - prior to June 1: $0 
  • School Year changes - after June 1: $25 fee applied to each contract impacted.
  • School Year cancellations October 1: $0 fee to cancel. 2 week notice applies. 
     
• REMINDER: Account Owners are responsible for all charges incurred within the required two-week notice date.

Summer C.A.M.P. contracts:  

Account owners must remove care dates from their contract(s) by the end of Summer Registration Window 3: 11:59pm on April 30. 2026. 

*NEW*  |  Contract Change Fee Summer 2026:

Remove care dates by April 30, 2026.  Minimum contract of 15 days applies.  

The following change fees apply to APPROVED summer contracts, received March 9 or after. 

​Remove 1-5 days: $0 contract change fee
Remove 6-10 days: $45 contract change fee
Remove 11+ days: $90 contract change fee

• BILLING: Contracted schedules lock May 1, and families will be billed for the care dates they selected, according to that season's daily rate categories.  There will be no vacation credits or abilities to switch out scheduled days for nonscheduled days

• ADDING CARE: Requests for additional care days submitted between May 1 - May 17 will be billed at your regular contracted daily rate. May 18 and after: Drop-In care requests may be submitted via Eleyo at $70/day, subject to approval.
• CANCELING CARE AFTER APRIL 30: the Kids Club Account Owner(s) will be financially responsible to pay the minimum C.A.M.P. contract of 15 days —regardless of attendance.  After June 1, a two-week notice is also required. Kids Club Account Owners are responsible for all charges incurred within the two-week notice date. 

Kids Club reserves the right to terminate care for the following:

1. Non-payment and/or lack of adherence to payment policies. 

2. Lack of cooperation from parents to resolve differences or meet a child’s particular needs.

Sign In and Out 

Parents are responsible to sign their child in and out on the iPad upon arrival and departure of the program. Authorized pick ups will enter their secure access code (00+account code) and choose their name, followed by the child/ren they are signing in. This is a parent only activity.

Late Pickup 

A late pickup fee of $10 per each five-minute increment past 6:00 pm will be added to the family’s account and will appear on their next monthly statements. A pattern of late pickups may result in termination of care. If the child is not picked up by 6:30 pm and we are unable to reach an emergency contact or Kids Club staff needs to leave, the police will be contacted. 
 

Absence Procedures

Parents must contact the Kids Club site directly when a child will not be attending after school Kids Club or PreK Kids Club on a regularly scheduled day, by 3:00pm by:

• Emailing the Kids Club site directly, or 
• Calling the Kids Club site directly, or 
• Texting the Kids Club site phone, or
• Writing a note in the notebook next to the attendance iPad.

There is no reduction in tuition related to absences due to illness, family vacations less than two full weeks in duration, inclement weather, and delays or closures due to emergencies, or child’s suspension status. If you routinely fail to notify the site of your child’s absence, you may be assessed a $15 “Finders” fee or asked to release Kids Club from liability.

Note: School staff does not notify Kids Club if a child leaves early or is absent; it is the parent’s responsibility.

• If school is closed:  Pre-K and Elementary Kids Club are closed.
• If school closes after the school day starts: Kids Club will not reopen after school. Preschool students need to be picked up at the end of their day, by 4:00 or at the time indicated.
• If school is starting two hours late due to weather conditions, Pre-K and Elementary Kids Club will open at 8:30 am. 
• If school is closed after Kids Club is open, all students need to be picked up immediately or within two hour.  

View ISD 12's website regarding additional information on School Closings.

By submitting an online contract, you bear full responsibility for payment of the child’s account, regardless of child care assistance status, child support agreements, legal family arrangements or third party agreements. 

Pre-K and Elementary Kids Club follow a strict rule of “one child, one bill.” If an account is suspended due to lack of sufficient payment, neither parent will be able to register for future Kids Club, Preschool services or ISD 12 Community Ed classes until the delinquent account is paid in full.  

Billing discrepancies must be brought to the attention of Kids Club within 30 days.

Payments - 2 Easy Ways to Pay

Billing questions call 763-792-6193 or email kidsclub@isd12.org.

1. Credit Card Payments

From your emailed invoice, you will be able to make a payment by clicking “Pay your bill online”. A secure website will open allowing you to use your electronic payment form to make a payment or log onto your Eleyo account.

2. Cash or Check Payment

Mail or drop off at Community Education Office, 4707 North Road, Circle Pines, MN 55014. Tuition payments will not be accepted on site. You may utilize the drop box located in front of the visitor parking spots at the district administrative offices (up the ramp on the brown door).

Financial Assistance

Kids Club accepts County Assistance. Families must provide a written verification from the financial agency prior to the use of Kids Club. Ultimately, the family is still responsible for all child care expenses incurred.

Late Payments

Contracts are used to determine attendance and generate bills for service. Fees are paid monthly and are due by the 1st of each month (Summer of 2026 they are due by the 15th of each month).  Accounts not paid in full will receive a $20 late fee assessed on the 2nd. If your account is not paid in full by the 10th of the month, your child care contract will be suspended. 

Pre-K and K-5 Kids Club reserves the right to discontinue or limit service due to failure to meet payment obligations as defined by the contract. 

Accounts in default are placed with a collection agency. Clients with defaulted accounts incur all costs related to collections, including legal fees. 

Tax Statements

Tax statements can be found in your Eleyo account under Account Management. Families with a student in Kids Club and Pre-K Kids Club will have two separate statements.

Returned Checks

Checks returned unpaid will be recovered electronically by PayTekk Solutions along with a state allowed recovery fee. After two NSFs, fees must be paid with cash, credit card or money order. 

Staff undergo yearly in-service trainings on safety and emergency procedures. All staff follow the District’s emergency plan regarding fire drills, tornadoes, bomb threats, school closings, etc. Kids Club staff and students practice drills quarterly.

Reporting Suspected Child Abuse

Kids Club acts in accordance with Minnesota State Law, which requires staff working professionally with children to report suspected child abuse, physical abuse, sexual abuse and neglect to the local child protection agency or police. Kids Club must immediately report suspected cases committed by a parent, guardian or other person responsible for the child’s care. A report must also be made to Anoka County Child Protection Services if a professional has a reason to believe a pregnant woman has used a controlled substance for non-medical purposes.

Sexual Harassment/Violence

Sexual harassment and sexual violence are forms of discrimination violating federal and state law. Centennial maintains a learning and working environment free from such behavior, which is prohibited. It is a violation of district policy for any student or employee to sexually harass or be sexually violent through any verbal or physical action as defined by the district’s policy. The district investigates all complaints (formal/informal, verbal/written) and disciplines students or staff who harass and/or are violent. 

Zero Tolerance Weapons Policy

Kids Club students and staff are forbidden to knowingly or voluntarily possess any instrument that is considered a weapon. The school district takes a position of zero tolerance on weapons. 

Students must be well enough to attend/participate in all activities, including outside play to attend.

Kids Club follows the school district policy and Minnesota Department of Health (MDH) guidelines for absences and length of time required to be absent from childcare.

Accidents

Parents/guardians will be informed by telephone or in person of accidents involving their child while attending Kids Club. Children are encouraged to tell a staff member immediately if they are hurt or experiencing discomfort. If a child incurs a minor injury, staff will administer basic first aid. If a child incurs an injury which may require further medical attention, staff will contact the parent/guardian immediately so that the child may receive necessary medical treatment and complete an injury/incident report.

In an emergency when immediate medical attention is needed, or an incident is perceived by staff to be life-threatening, staff will call 911 and then immediately contact the parent/guardian. When the ambulance arrives, emergency personnel will determine the appropriate course of action. If the child requires medical treatment, they will be taken to the nearest medical facility. The parent/guardian will be responsible for all the medical charges. 

• Kids Club staff will take whatever emergency measures are deemed necessary for the care and protection of all children while under their supervision. In a life-threatening emergency, 911 will be called first. Any expenses incurred as a result will be the responsibility of the child’s family. 
   
• Kids Club does not carry accident or health insurance for the children. Parents are responsible for the insurance and health coverage of their children.
   

Medications

Kids Club will only administer prescription medications with a medical provider’s orders and parent signature. The first dose of any new medication must be given by the parent due to possible adverse reactions. Parents should advise that, if possible, medications should be given at home. When it becomes necessary for medication to be taken by children during Kids Club hours, please contact your child’s site manager. Prescription medication must be in its original pharmacy container with the child’s first and last name and date (not expired). Over the counter medications must be in the box with the child’s first and last name. Pill form must be counted, and liquids must be new. Original packaging is required. Copies of the medical provider’s orders from the school health office or faxed authorization from the doctor are acceptable. Kids Club staff will not transport medications from site to site. (This includes an NSD site.) When applicable, families should supply Kids Club Staff with medications to be stored at Kids Club in addition to the school nurse when applicable.

Administration of Medication

In order to administer medications, Kids Club will need:

1. Kids Club must have a medication release form signed by a medical provider and the parent in order to administer prescription medications, along with a signed form letting parents know Kids Club staff are not health professionals.
2. Prescription medication must be sent to Kids Club in their original prescription bottle, labeled with the child’s first and last name and dosage. Medications cannot be expired. Pills must be cut and counted at home. Prescription label must match medical provider’s orders.
3. Non prescription medications must be in their original packaging (bottle and box), labeled with the child’s first and last name. Liquids need to come sealed.
4. Medications will only be administered following the medical providers orders showing dosage and timelines, including over-the-counter medications. 
5. Children may not transport or store medication in or with their belongings, unless it is approved by the Program Coordinator.

Children are supervised at all times while at Kids Club. Program-wide staff to child ratios are Kids Club 1:15; Pre-K Kids Club 1:10.   

Breakfast/Afternoon Snack

During the school year children may choose to eat breakfast provided through Centennial Nutrition Services or bring their own from home.Through state funding, all students receive one free breakfast. Students will use their barcode to purchase their breakfasts. Kids Club provides an after school snack.

During the summer and on Non-School Days, Kids Club will provide a morning snack (breakfast) to those in attendance by 8:30am.  

Movies

Kids Club shows G and PG-rated movies on occasion. If you have a concern, please talk to the Site Manager. 

Outside Play

All children will spend a portion of most days outside. Please provide appropriate clothing for the weather. Label all items with your child’s name. Kids Club is not responsible for missing items. Children need to wear tennis shoes to play on playground equipment.

Personal Time

During non-school days and in the summer, there is personal time set aside for each grade. This usually happens around mid-day. Personal time activities can include books, puzzles, bead work, weaving, games, other individual projects, or on occasion, an age-appropriate video. Children are not required to lie down or sleep, but can if they wish.

Personal Items (clothing and toys)

Kids Club is not responsible for items lost or stolen. All coats, backpacks, etc., should be labeled. Toys should be kept at home.   

Transportation

Parents are responsible for transporting children to and from Kids Club. By agreeing to the terms and conditions, you hereby agree to release ISD 12, its representatives and/or employees from liability for any injury to your child while attending any and all Kids Club activities, including travel to and from (including walking off site) activities, excepting injury or damage resulting from willful acts of such representatives and/or employees.    

Media

There are occasions when representatives of District 12 and/or the media photograph or videotape students while attending/participating in school-sponsored functions. Parent/guardians not wanting their child to be identified in photographs or on videotape, must notify, in writing, the Community Education office each registration period.  

Kids Club staff follow Positive Behavioral Interventions and Supports (PBIS) in partnership with the schools. Kids Club begins with a basic acceptance of each child as a valuable member of society, to be treated with dignity and respect. Appropriate expectations are set, and an environment is structured to allow each child to succeed. Kids Club uses encouragement, positive reinforcement and redirection.

Pre-K Kids Club follows pyramid model–a social and emotional support framework to teach skills in Preschool. 

The goal in guiding behavior is to help children develop positive self images, interact positively with others and learn self control.

Kids Club staff have adopted five basic rules to foster a safe, friendly environment:  

1. Use hands, feet, objects, in a friendly and safe way
2. Follow directions
3. Speak respectfully
4. Be respectful of others and self
5. Act safely with yourself and others

Parents may be asked to assist in developing the plan and to communicate regularly with Kids Club staff about the child’s progress.

Occasionally, a child may need to be separated from the group in order to aid them in regaining control of their emotions or when the child is endangering themselves or others. A separated child will be in continuous sight and hearing of staff. Any separations will be documented by staff, and parents will be notified.

Children who exhibit persistent unacceptable behavior may have restrictions placed on them regarding attendance on field trips and special events, and will not be reimbursed for charges. 

Vandalism of School Property

Students who damage or vandalize property shall repair it if possible. If necessary, they shall pay a designated sum to cover the cost of the damage. Deliberate destruction is not tolerated. Students strongly suspected of participating in vandalism will have a parent notified. Parents will make restitution for damage and/or loss of school property. In the event of non-cooperation, charges will be filed with appropriate authorities.  

Removal from Program (Suspension and Dismissal)

Under certain circumstances, parents may be asked to remove their child from Kids Club. These include:

• Physical or verbal threats directed at staff/students.
• Unsafe behavior or actions directed at self or others
• The parent refuses to follow Kids Club policies described in the handbook and contract for services, which is signed by the parent(s) when registering.
• The child is unable to safely participate in Kids Club activities.

The procedure that will be followed is:

• Immediate separation from the group if exhibiting unsafe behavior.
• Parent will be called/notified
• If behavior continues or is violent, the parent will be called to come and remove the child, within 30 minutes. If the behavior is of a violent nature and the parent cannot be reached, the appropriate authorities will be called.    
• Taking a break from the program for a day or multiple days will be determined by the site manager/coordinator, and multiple suspensions could result in removal from the program. Tuition will not be reimbursed. 

Fees, registration, and financial questions or concerns should be directed to 763-792-6193 or kidsclub@isd12.org.

Kids Club site managers and assistant site managers can answer most other parent questions.

Parents should keep Kids Club informed of changes that occur (i.e. emergency person, work phone numbers, addresses, family situation changes, pick-up authorizations, etc.). These updates can be done through your Eleyo account.

Parent Input

Kids Club welcomes comments and suggestions to improve the quality of care. When areas of concern arise, the matter should be brought to the site manager who will attempt to work through the problem. If this does not solve the problem, please contact a coordinator. Watch your email during the school year for a fall and spring survey. Summer surveys will be emailed out in August.

Newsletters

Kids Club sends out a monthly newsletter during the school year and a weekly newsletter during the summer containing programming information.  

Kids Club has adopted the following parent/guardian code of conduct to strive for a supportive and safe environment for all children, families, and staff.

1. I will speak respectfully and calmly with all Kids Club site staff and office staff.
2. I am aware that Kids Club staff are mandated reporters of suspected child abuse and/or neglect under Minnesota State Law and are required to report suspected cases of abuse.
3. I will refrain from using harsh or threatening verbal or physical forms of discipline with my child while in the program space. I will not attempt to discipline any children other than my own. I understand that staff will address these issues.
4. I will communicate my concerns through the proper channels and in a respectful manner. I will have discussions about concerns or situations with staff in a private area, away from children. When staff are in ratio with children, I know they are available for a scheduled conference.
5. I am aware that staff will request that another individual pick up the child/ren from the program, if they observe that I am impaired due to the suspected use of drugs and/or alcohol. In the event that the choice is made to drive from the site with the child, after staff makes this request, the police will be contacted.
6. I understand that staff is instructed to disengage from interaction when they feel threatened and verbal or physical harassment is being experienced. Verbal harassment may include: disrespect of staff and any harsh or threatening language being used such as swearing or yelling.
7. I understand if I engage in sexual advances towards staff, such as comments about their personal appearance, lewd comments of any kind, or inappropriate physical contact with staff, it could lead up to and/or may include immediate termination of care from the program.
8. I know that staff are unable to disclose information about other children or their families due to the data privacy policy.

Any violations of the above code of conduct may result in having to have someone else pick up and/or drop off my child/ren or may lead up to and/or include immediate termination of care from the Kids Club program.

I agree to share this code of conduct with all authorized parties who may pick up and/or drop off my child/ren at the Kids Club program.

Terms and Conditions of the Kids Club Contract

Kids Club is a non-profit, self-supporting organization within ISD 12 Centennial Schools and requires prompt payment to meet expenses. Kids Club reserves the right to discontinue or limit service due to failure to meet the program's terms and payment obligations - as defined by the contract.

The person who completes the online Kids Club registration, whether parent or guardian, shall be responsible for the following Contract Terms and Conditions:

Responsibility to Pay

• Account Owner(s): The adult submitting the online registration for a childcare contract is the Kids Club “Account Owner" and accepts responsibility for all payments associated with the program, including but not limited to:
  • Non-Refundable Registration Fee - per child, due upon contract approval
  • Non-Refundable $100 Tuition Deposit - per child, due upon contract approval. Applied to first invoice.
  • Program Tuition - billed monthly, according to contract's scheduled care dates and daily rates
  • Drop In Fees, Contract Change Fees, and Late Fees - if/as applicable
  • Summer Only - replacement field trip t-shirts, optional field trip fees
     
• Account owners bear full responsibility for payment of the child’s account, regardless of child care assistance status, child support agreements, legal family arrangements, or third party agreements.  If someone else will be making a consistent payment (due to a custody agreement, or other reasons) contact the Kids Club Administrative Office at 763-792-6193, prior to the start of the contract, to discuss billing options.

Billing and Payments

• Kids Club tuition and fees are due regardless of attendance on contracted / scheduled days.** 
• There is no reduction in tuition related to absences due to illness, appointments, family vacations, snow days, and delays or closures due to emergencies, inclement weather, or a child's suspension status. 
• Monthly invoices for contracted care are emailed to each account owner mid-month and can also be found in your family’s Eleyo account. Invoices also include a summary of all recent account activity. Billing discrepancies must be brought to the attention of Kids Club within 30 days.
• Full payment is due the 1st, for care occurring that month. Example: July's fees will be billed around June 15th and are due July 1st.
• Late Payment Fee: $20 fee will apply to any unpaid balance after the 1st of each month.
• Late Pickup Fee: Authorized people who pick up their child(ren) outside of established Kids Club hours will be assessed late pick-up charges at a rate of $10 for every five minutes or portion of five minutes.
• Drop In days: are not automatically approved, and are approved/declined based upon space available for the day(s) requested. If the child attends program in addition to their contracted time, parents/guardians will be charged Drop-In rates for those additional services.

Non-Payment and Collections

• Suspension for nonpayment occurs on the 10th. Accounts that have been suspended due to nonpayment will need to notify kidsclub@isd12.org when payment has been made in full. Child care contracts will then be reinstated two (2) child care days after payment is received.
• Accounts in default are placed with a Collection agency and incur all costs relative to collection. This includes legal fees and collection agency fees- which could be as high as an additional 50% of the total unpaid balance.
• Collection agencies may use various forms of communication to reach the account owner(s), including email, text, and phone calls. All account owners authorize the release of this information; to enable the collection agency to contact them as needed.
• Accounts in collections can no longer utilize ISD 12 Community Education programs (including Kids Club) until balance has been paid in full, and will be required to sign up for auto-payment for all future Kids Club child care services.

Health and Safety

• Families agree to follow ISD 12's illness policy (available on isd12.org)
• Families consent to the exchange of information between ISD 12 Centennial School personnel and the Department of Children, Youth, and Families (formerly known as the Department of Human Services).
• Families consent for Kids Club staff to access ISD 12's Individual Education Plans (IEP) and 504 plans. 
• Kids Club does not carry accident or health insurance for children. Parents/guardians are responsible for the insurance and health coverage of their children.
• In the event of an emergency, Kids Club staff will take whatever measures are deemed necessary for the care and protection of all children while under their supervision. In a life-threatening emergency, 911 will be called first. Any expenses incurred as a result will be the responsibility of the parents/guardians.
• Parent(s)/guardian(s) of the Kids Club participant agree to release ISD 12, its representatives and/or employees, from liability for any injury to their KC participant while attending the activity, including travel to and from activities, excepting injuries or damages resulting from the willful acts of such representatives and/or employees. This includes walking, busing, and all modes of transportation.
• ISD 12 Media: There are occasions when representatives of ISD 12 and/or the media photograph or video students while participating in school sponsored functions. Families not wanting their child(ren) to be identified in photographs or on video must notify the Community Education Office (in writing).

Contract Schedules, Changes and Fees - Summer C.A.M.P.
Account owners must remove care dates from their contract(s) by the end of Summer Registration Window 3: 11:59pm on April 30. 2026. 

• CONTRACT CHANGE FEE: Requests to remove scheduled care dates from an approved (non-pending) contract are allowed up to April 30th, and are subject to a Contract Change fee as follows: 0-5 total days = $0, 6-10 total days = $45, 11+ total days = $90.
• BILLING: Effective May 1, contracts are locked and billed based on the summer care days you selected in your Kids Club contract via Eleyo's online registration.
• ADDING CARE: Requests for additional care days submitted between May 1 - May 17 will be billed at your regular contracted daily rate. May 18 and after: Drop-In care requests may be submitted via Eleyo at $70/day. Additional days are NOT automatically approved, and are based upon space availability for the day(s) requested.
• CANCELING CARE AFTER APRIL 30: the Kids Club Account Owner(s) will be financially responsible to pay the minimum C.A.M.P. contract of 15 days —regardless of attendance.  After June 1, a two-week notice is also required. Kids Club Account Owners are responsible for all charges incurred within the two-week notice date. 
   

Contract Changes - School Year
PreK and K-5 Kids Club contracts cannot be changed or canceled between August 15 and October 1. 

• Space is limited at each site.  June 1 - August 15 and October 1 - May 1, we accept contract changes if/as space allows. 
• PreK and K-5 Kids Club requires a written two-week advance notice for contract changes.
• A $25 charge will be assessed for each contract change when received after June 1. (Changes must be in place for a minimum of two (2) consecutive weeks in order to qualify.) There is no fee to cancel a contract.  
• The Kids Club Account Owners are responsible for all charges incurred within the two-week notice date. 

Remit contract changes via Eleyo or by email (kidsclub@isd12.org). Voicemails, verbal instructions to staff or telephone conversations are not acceptable means of notification. Be advised that lack of attendance is not acceptable notice, and tuition will continue to be assessed until proper notification is received. 

Full payment for each childcare invoice is due the 1st each month, for care occurring that month. 

For example:

• Full payment for September, billed mid-August, is due September 1
• Full payment for October, billed mid-September, is due October 1...etc.
• Full payment for May and June, billed mid-May, are due May 1

A $20 late fee will be assessed on the 2nd, and if balance remains unpaid, suspension from Kids Club will occur on the 10th. If your childcare contract is suspended, account owners are still responsible for the full balance due. Upon full payment, there will be a minimum of a 2-day hold to reinstate care.

Kids Club reserves the right to terminate care for the following:

1. Non-payment and/or lack of adherence to payment policies. 

2. Lack of cooperation from parents to resolve differences or meet a child’s particular needs.